Mark has held various levels of leadership positions across his 17 year career and has effectively managed teams of 5 to 50 people.
Working Outside the Box
Mark Firestone is a dynamic leader with over 20 years of operations and customer service experience in museums, theme parks, zoos, and international non-profit organizations.
Skills and Abilities
Exceptional Leadership and Interpersonal Skills
Creativity, Writing, Design and Production
Mark is a creative, outside-the-box thinker and uses his creativity in everything from problem-solving to experience production.
Training Programs and Technical Writing
Mark has written and conducted a variety of training programs, ranging from exceptional customer service to safe ride operations.
Extraordinary Customer Service Abilities
Mark has implemented numerous customer service programs and was a key player in a detailed Experience Mapping process.
Efficient Operations Management Skills
Mark has designed numerous plans and put into place creative, effective and efficient solutions to operational challenges.
Ticketing and Revenue Geneneration
Mark has worked with numerous, industry-leading ticketing and access control systems to manage and grow sales.
Computer and Technology Competency
Mark is an expert in Microsoft Office applications and has used and administered various point-of-sale and database programs.
Special Event Production and Operations
Mark has been involved in planning and execution of numerous seasonal haunted attractions and other special events.
Non-Profit Development and Fundraising
Mark has worked to promote and secure giving to support a charitable program with a budget in excess of $9 million.