Working Outside the Box

Mark Firestone is a dynamic leader with over 20 years of operations and customer service experience in museums, theme parks, zoos, and international non-profit organizations.

Skills and Abilities

Exceptional Leadership and Interpersonal Skills

Mark has held various levels of leadership positions across his 17 year career and has effectively managed teams of 5 to 50 people.

Creativity, Writing, Design and Production

Mark is a creative, outside-the-box thinker and uses his creativity in everything from problem-solving to experience production.

Training Programs and Technical Writing

Mark has written and conducted a variety of training programs, ranging from exceptional customer service to safe ride operations.

Extraordinary Customer Service Abilities

Mark has implemented numerous customer service programs and was a key player in a detailed Experience Mapping process.

Efficient Operations Management Skills

Mark has designed numerous plans and put into place creative, effective and efficient solutions to operational challenges.

Ticketing and Revenue Geneneration

Mark has worked with numerous, industry-leading ticketing and access control systems to manage and grow sales.

Computer and Technology Competency

Mark is an expert in Microsoft Office applications and has used and administered various point-of-sale and database programs.

Special Event Production and Operations

Mark has been involved in planning and execution of numerous seasonal haunted attractions and other special events.

Non-Profit Development and Fundraising

Mark has worked to promote and secure giving to support a charitable program with a budget in excess of $9 million.

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