Mark has held various levels of leadership positions across his 17 year career and has effectively managed teams of 5 to 50 people.

Mark is a creative, outside-the-box thinker and uses his creativity in everything from problem-solving to experience production.

Mark has written and conducted a variety of training programs, ranging from exceptional customer service to safe ride operations.

Mark has implemented numerous customer service programs and was a key player in a detailed Experience Mapping process.

Mark has designed numerous plans and put into place creative, effective and efficient solutions to operational challenges.

Mark has worked with numerous, industry-leading ticketing and access control systems to manage and grow sales.

Mark is an expert in Microsoft Office applications and has used and administered various point-of-sale and database programs.

Mark has been involved in planning and execution of numerous seasonal haunted attractions and other special events.

Mark has worked to promote and secure giving to support a charitable program with a budget in excess of $9 million.