Summary

Dynamic leader with over 20 years of operations and customer service experience. Detail-oriented, reliable, flexible and creative. Passionate about serving others domestically and abroad.

Education

Purdue University (IUPUI), Indianapolis, Indiana
Themed Entertainment Design Certificate (expected completion May 2022)

Indiana University (IUPUI), Indianapolis, Indiana
Events Management Certificate (completed May 2005)

Indiana University (IUPUI), Indianapolis, Indiana
B.S. Tourism, Conventions and Event Management (completed Dec 2004)

Highlights

  • Operations, Leadership and Management
  • Creative Design and Production
  • Hiring, Onboarding and Training
  • Customer Service and Interpersonal Relationships
  • Staff and Team Development
  • Communications and Technical Writing
  • Special Event Operations
  • Development and Fundraising
  • Computer and Technology Proficiency
  • Database Management and Administration
  • Ticketing and Access Control System Operations
Professional Experience

Director of Guest and Member Relations
Conner Prairie Museum, Fishers, Indiana
June 2021 – Present
Director of Member Services
Conner Prairie Museum, Fishers, Indiana
September 2019 – June 2021
Box Office Manager
The Children’s Museum of Indianapolis, Indianapolis, Indiana
December 2018 – September 2019
Child Sponsorship Field Team Coordinator
CMF International, Nairobi, Kenya
in partnership with Missions of Hope International, Nairobi, Kenya
September 2014 – September 2018
Associate Director, Urban Poor Ministries
CMF International, Indianapolis, Indiana
September 2012 – September 2014
Visitor Services Manager
The Children’s Museum of Indianapolis, Indianapolis, Indiana
November 2007 – September 2012
Attractions Host
Walt Disney World, Orlando, Florida
May 2007 – December 2008
Attractions Manager
Indianapolis Zoo, Indianapolis, Indiana
January 2003 – May 2007
Guest Relations Manager
Indianapolis Zoo, Indianapolis, Indiana
January 2002 – January 2003
Guest Services Shift Manager
Indianapolis Zoo, Indianapolis, Indiana
July 2000 – January 2002