Indianapolis Zoo: Attractions SOP Manuals

Project Details

Name

Attractions Progressive Training Program

Date Completed

March 2003

Type

Location

Indianapolis Zoo

Summary

A comprehensive, progressive training program for ride operations that was designed from scratch

In 2003, I was asked to step into a role leading the Indianapolis Zoo’s Attractions Department. At the time, this department consisted of a train ride, a small family roller coaster, a carousel, a 4-D simulator experience, and both a wet and dry playground. It quickly became apparent to me that there was not a consistent training program in place for front line staff tasked with working at these locations. I got to work developing a comprehensive training program that would allow staff members to thoroughly learn the required skills at their own pace. At the end of each module, staff were quizzed and required to demonstrate a mastery of the skills in order to be released to work at an attraction on their own.

The training program was designed to progressively build upon the previous module, increasing in complexity from the easiest positions to the most advanced. Below are copies of the training documents that were created for this program as they existed at the time of my departure from the Indianapolis Zoo in May of 2007.

Course 1 – Red | Introduction

Course 2 – Blue | Carousel

Course 3 – Green | 3-D Ride

Course 4 – Silver | Kombo Family Coaster

Course 5 – Gold | White River Junction Train Ride

The Children’s Museum of Indianapolis: Queuing Plans

As the Visitor Services Manager at The Children’s Museum of Indianapolis, I was responsible for creating and updating queuing plans for various purposes throughout the museum. These plans were created to provide a safe, organized and efficient visit for museum guests. Below are a few of the plans that I created throughout my tenure.

Welcome Center Queuing Plan

Project Details

Name

Welcome Center Queuing Plan

Date Completed

April 2011

Type

Location

The Children's Museum of Indianapolis

Summary

A new extended queuing plan around a new exhibit artifact installed in the museum Welcome Center

In April 2011, The Children’s Museum of Indianapolis unveiled a 17-foot tall, 2,000 pound movie prop of Bumblebee from the 2007 movie Transformers permanently installed in the middle of the museum’s Welcome Center. As the Visitor Services Manager at that time, one of my responsibilities was building and managing the box office queue line. During times like Spring and Fall Breaks when schools were out, the line could occasionally become quite long and we needed to have a plan of how the queue would be setup to keep the lines organized and orderly. The following plan was developed to provide a guide for how we could build our queue around this newly installed artifact.

Check It Out: Welcome Center Full Queue

2008 Haunted House Queue

Project Details

Name

Eerie Express Queuing Plan

Date Completed

October 2008

Type

Location

The Children's Museum of Indianapolis

Summary

A queuing plan to keep the annual haunted house line contained in the midst of a building expansion

In 2008, The Children’s Museum of Indianapolis was undergoing an expansion to add a brand new Welcome Center onto the front of the building. In the midst of construction, we needed to operate our annual Haunted House during the month of October. In previous years, we would queue guests waiting to tour the Haunted House outside in what was now a construction zone. The following plan was devised to bring the line inside the building and provide for an organized line while maintaining open walkways for guests to get around other parts of the museum.

Check It Out: Eerie Express Queuing Plan

Haunted House Queuing Plan 2009 and Beyond

Project Details

Name

Haunted House Queuing Plan

Date Completed

October 2009

Type

Location

The Children's Museum of Indianapolis

Summary

A queuing plan to keep the annual haunted house line contained after the completion of the museum expansion

Once the new museum Welcome Center was completed and opened in 2009, we were able to put in place a more permanent queuing plan for the annual Haunted House. This plan allowed access to the exhibit hall inside the museum where the Haunted House was setup from a back hallway that was accessible from outside the paid space of the museum. This was essential, as the Haunted House is a separate ticket that does not require museum general admission. Below is the plan that was put in place and is still used to this day.

Check It Out: Haunted House Queuing Plan

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