Mark Firestone Experience Development Portfolio

Creating meaningful guest experiences at the intersection of story, strategy, design, and operations.

Operations Projects

This section contains a list of operational plans and procedures that I have created while in various jobs.

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What people say about mark

“You are the first manager I worked ‘with’ and not ‘for.’ You have no idea how many cues I took from you. When to be lenient. When to be firm. When to speak. And when to listen. You set a great example for me. But more than that, you gave me the freedom to learn on my own, and you respected the choices I made. I’m a better leader and professional for having worked for you. Thank you.”
– James, The Children’s Museum of Indianapolis

“Thank you for always being so understanding and empathetic, not only to me but to all of us.”
– Sean, The Children’s Museum of Indianapolis

“The people here make this place so special and you most certainly have been a key piece in that puzzle. Even in the midst of what can be some pretty amazing craziness, everyone can tell how much you love what you do and care about the people around you.”
– Betsy, The Children’s Museum of Indianapolis

“You’ve been such a positive leader! Thanks for setting the best example.”
– Kelly, The Children’s Museum of Indianapolis

“Your attitude and smile just made things seem more manageable.”
– Monica, The Children’s Museum of Indianapolis

“You’re fun and positive and it’s contagious to everyone around you; visitors and employees alike.”
– Casey, The Children’s Museum of Indianapolis

“You have added so much value to this team. There is so much that you do that goes unnoticed which speaks even more about your humility and character.”
– Nikki, CMF International

"Thank you for helping us to envision a new future for CP! We are better because of you."
- Ryan, Conner Prairie Museum

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