This section contains a list of operational plans and procedures that I have created while in various jobs.

Indianapolis Zoo: Attractions SOP Manuals

In 2003, I was asked to step into a role leading the Indianapolis Zoo’s Attractions Department. At the time, this department consisted of a train ride, a small family roller coaster, a carousel, a 4-D simulator experience, and both a wet and dry playground. It quickly became apparent to me that there was not a

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The Children’s Museum of Indianapolis: Queuing Plans

As the Visitor Services Manager at The Children’s Museum of Indianapolis, I was responsible for creating and updating queuing plans for various purposes throughout the museum. These plans were created to provide a safe, organized and efficient visit for museum guests. Below are a few of the plans that I created throughout my tenure. Welcome

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