Indianapolis Zoo: Attractions SOP Manuals

Indianapolis Zoo: Attractions SOP Manuals

Project Details

Name

Attractions Progressive Training Program

Date Completed

March 2003

Type

Location

Indianapolis Zoo

Summary

A comprehensive, progressive training program for ride operations that was designed from scratch

In 2003, I was asked to step into a role leading the Indianapolis Zoo’s Attractions Department. At the time, this department consisted of a train ride, a small family roller coaster, a carousel, a 4-D simulator experience, and both a wet and dry playground. It quickly became apparent to me that there was not a consistent training program in place for front line staff tasked with working at these locations. I got to work developing a comprehensive training program that would allow staff members to thoroughly learn the required skills at their own pace. At the end of each module, staff were quizzed and required to demonstrate a mastery of the skills in order to be released to work at an attraction on their own.

The training program was designed to progressively build upon the previous module, increasing in complexity from the easiest positions to the most advanced. Below are copies of the training documents that were created for this program as they existed at the time of my departure from the Indianapolis Zoo in May of 2007.

Course 1 – Red | Introduction

Course 2 – Blue | Carousel

Course 3 – Green | 3-D Ride

Course 4 – Silver | Kombo Family Coaster

Course 5 – Gold | White River Junction Train Ride

Mark

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