Summary

Dynamic leader with over 18 years of operations and customer service experience. Detail-oriented, reliable, flexible and creative. Passionate about serving others domestically and abroad.

Education

Indiana University, Indianapolis, Indiana
B.S. Tourism, Conventions and Event Management

Indiana University, Indianapolis, Indiana
Event Management Certificate

Highlights

  • Operations, Leadership and Management
  • Hiring, Onboarding and Training
  • Customer Service and Interpersonal Relationships
  • Staff and Team Development
  • Communications and Technical Writing
  • Special Event Operations
  • Development and Fundraising
  • Computer and Technology Proficiency
  • Database Management and Administration
  • Ticketing and Access Control System Operations
Professional Experience

Director of Member Services
Conner Prairie Museum, Fishers, Indiana
September 2019 – Present
Box Office Manager
The Children’s Museum of Indianapolis, Indianapolis, Indiana
December 2018 – September 2019
Child Sponsorship Field Team Coordinator
CMF International, Nairobi, Kenya
September 2014 – September 2018
Associate Director, Urban Poor Ministries
CMF International, Indianapolis, Indiana
September 2012 – September 2014
Visitor Services Manager
The Children’s Museum of Indianapolis, Indianapolis, Indiana
November 2007 – September 2012
Attractions Host
Walt Disney World, Orlando, Florida
May 2007 – December 2008
Attractions Manager
Indianapolis Zoo, Indianapolis, Indiana
January 2003 – May 2007
Guest Relations Manager
Indianapolis Zoo, Indianapolis, Indiana
January 2002 – January 2003
Guest Services Shift Manager
Indianapolis Zoo, Indianapolis, Indiana
July 2000 – January 2002