Mark has held various levels of leadership positions across his 17 year career and has effectively managed teams of 5 to 50 people.

Mark has designed numerous plans and put into place creative, effective and efficient solutions to operational challenges.

Mark has implemented numerous customer service programs and was a key player in a detailed Experience Mapping process.

Mark has worked with numerous, industry-leading ticketing and access control systems to manage and grow sales.

Mark is an expert in Microsoft Office applications and has used and administered various point-of-sale and database programs.

Mark has been involved in planning and execution of numerous seasonal haunted attractions and other special events.

Mark is a creative, outside-the-box thinker and uses his creativity in everything from problem-solving to experience production.

Mark has written and conducted a variety of training programs, ranging from exceptional customer service to safe ride operations.

Mark has worked to promote and secure giving to support a charitable program with a budget in excess of $9 million.